Decreasing Patient-Provider Conflict
The Toolbox contains a DPC Provider Manual with an orientation and suggestions for staff training, along with several training modules and quality improvement tools related to tracking and reducing conflict.
It also contains:
- a brochure entitled decreasing conflict & BUILDING BRIDGES,
- a pocket guide of the poster,
- a CD-ROM titled DPC CONFLICT Interactive Training Program, and
- a CD-ROM titled DPC Conflict Resolution Resources for Dialysis Professionals Program Documents.
For More Information
To access or download toolbox materials, Click on the following links located on the CMS Forum Website.