building relationships

Patient Services | Communication

The bridge for communication is built on a relationship between staff and patients. The Network has developed resources to assist dialysis facilities in developing effective communication between staff and patients. Dialysis staff have many different goals when they interact with patients such as answering questions or concerns, giving the patient information about changes, addressing behavioral issues, and helping patients avoid making unhealthy choices in treatment.

Bridging the Communication Gap

Bridging the Communication Gap Handbook

This handbook is designed to assist dialysis facilities in developing effective communication between staff and patients.

Webinar Recording

Lobby Day Resource Guide
Communications Lobby Day Resource Guide

The Most Potent Medicine – Patient Article

Read the Article

Jim Dineen is a kidney patient, having undergone two years of hemodialysis, 1 year of home hemodialysis and a kidney transplant in 2003. Jim’s philosophy is that communication is really only as complicated as we want to make it.

Two Simple Words’ Motivational Interviewing

This webinar uses two simple words and one powerful idea to give you some of the tools you need to help your patients make the changes they need to make for their good.