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patient engagement

Patient Engagement

Engaged patients are healthier patients.

Patient and family engagement continues to be an important focus for the Centers for Medicare & Medicaid Services (CMS) and, therefore, is a large part of the work required of the ESRD Networks and dialysis facilities.

CMS defines patient and family engagement involving “the perspectives of patients and families directly into the planning, delivery and evaluation of healthcare, thereby improving the quality and safety of the care provided.”

Qsource ESRD Network 10 is committed to assisting facilities in meeting the CMS and Network goal of improving patient engagement at the facility level. The Network has developed resources to assist facilities to engage patients in direct patient care, but also to incorporate the “patient voice” in quality improvement at the facility level.

Topic of the Month

Each month we will provide ideas specific to the month’s topic highlighted in the Patient Engagement Calendar. We encourage you to work with your Facility Peer Representative (FPR) in this endeavor and will be sharing the resource information during the bi-monthly FPR Connection Calls.

Facility Peer Program

The Network is asking all facilities to identify at least one patient/family member as a Facility Peer Representative for their facility. The Network works with the Patient Advisory Council to continually evaluate and improve this FPR program in order to provide better support to the FPRs in the Network. Visit the FPR program page to get more information on the program, how to apply to be a FPR, download the Monthly FPR Connection Call schedule, FPR Handbook as well as facility tools to identify a FPR.